You have rights as a natural gas customer in Georgia. Learn about Georgia natural gas consumer protections.
When Georgia opened natural gas supply to competition, it did not leave households to fend for themselves. The same framework that created the market also set rules marketers must follow, and the Georgia Public Service Commission enforces them. Knowing these rules is what separates a confident shopper from someone who signs whatever is put in front of them.
A marketer must tell you the terms before you commit, not after. Any offer should clearly state:
If a salesperson will not give you these in writing, that alone is reason enough to walk away. Every one of them is listed openly when you compare Georgia natural gas rates.
“Slamming” is switching your marketer without clear authorisation. It is prohibited. A marketer must have your verifiable consent before initiating a switch, and if you are switched without it you can have it reversed. If a marketer appears on your bill that you did not choose, treat it as a serious complaint, not an administrative mix-up — see how to file a complaint.
Georgia provides a rescission window after enrollment during which you can cancel without penalty. This matters most for door-to-door and telephone sales, where pressure is highest. If you have agreed to something you are no longer comfortable with, act promptly rather than waiting.
VERIFY-TK: confirm the current rescission period with the Georgia PSC and state it here.
This is the protection that saves the most money and gets ignored the most often. When a fixed term is ending, your marketer must notify you before rolling you onto a different rate — usually a month-to-month variable rate that can be far higher than what you were paying.
The notice is a legal requirement; reading it is on you. Diary your contract end date independently and re-shop a month before. A rolled-over rate is the most common reason a Georgia household ends up paying well above market, as explained in what is a variable rate plan.
You are entitled to a bill that itemises supply charges, AGL delivery charges and taxes separately — see understand your natural gas bill. You are also entitled to dispute a charge and have it investigated.
Disconnection for non-payment is subject to notice requirements and procedural limits, and protections exist for medically vulnerable households and during certain weather conditions. If you are facing disconnection, contact your marketer immediately and look at Georgia energy assistance programs — help is far easier to arrange before service is cut than after.
No marketer controls your gas supply physically. Atlanta Gas Light owns the pipes and responds to emergencies regardless of any billing dispute. A marketer cannot threaten your safety or your delivery service. Emergencies always go to 911 and AGL — see do you smell natural gas?
Georgia designates a regulated provider so households that cannot qualify with a competitive marketer still have a route to service. Prepaid and no-deposit plans serve the same purpose. See poor credit? you have options.
Rights only help if you exercise them. Read terms before signing, diary your end date, check your bill monthly, and complain when something is wrong. Then make the market work for you by comparing current rates and switching when a better plan exists. Next: what to do when something has gone wrong.